Refund and Returns

At MAH Official, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective item, please contact our customer support team so we can assist you.

01. Return Eligibility

Items may be eligible for return if:

• The item is defective or damaged
• The wrong product or size was sent
• The item received is significantly different from the product ordered

Items must be returned in their original condition, unworn, unwashed, and with original tags and packaging where applicable.

02. Non-Returnable Items

For hygiene and product-quality reasons, certain items may not be eligible for return once worn, washed, altered, or damaged after delivery.

Customized or specially altered products may also be non-returnable unless they arrive defective or incorrect.

03. Return Request

To request a return, please contact MAH Official customer support as soon as possible after receiving your order.

Please provide:

• Order number
• Customer name
• Contact number
• Reason for the return
• Clear photographs of the item, where applicable

Our team may review the request before approving the return.

04. Exchange

Where applicable, eligible items may be exchanged for another size or available product.

Exchanges are subject to product availability and the applicable return conditions.

05. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly.

We may request photographs or other information to verify the issue before arranging a replacement, exchange, or refund.

06. Refunds

Once an approved return has been received and inspected, MAH Official will determine the appropriate resolution.

If a refund is approved, the amount will be processed using the applicable payment method or agreed refund process.

Shipping charges may be non-refundable unless the return is due to an error or defect attributable to MAH Official.

07. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If the return is caused by an incorrect, defective, or damaged item received from MAH Official, we will provide appropriate instructions for the return.

For returns requested for reasons such as change of mind or incorrect size selection, return shipping may be the customer’s responsibility.

08. Product Condition

Returned products must be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, damage, or signs of use
• Returned with original tags and packaging where applicable

Items that do not meet these requirements may be rejected.

09. Sale & Discounted Items

Items purchased during promotional sales or special offers may have different return or exchange conditions.

Please check the applicable terms of the promotion before placing your order.

10. Contact Us

For return, exchange, or refund questions, please contact the MAH Official customer support team with your order details.

We are committed to making your shopping experience as smooth as possible.